Store FAQ

Have questions? We have answers. Here are some FAQ, but feel free to drop us a line should you need further assistance - hi@bellabeat.com

Yes. The Bellabeat online store also accepts payment through PayPal, Amazon Payments, Google Pay and Apple Pay where available.

For US residents, payment in installments is available with Affirm.

As there are currently two options to subscribe to our Program – through the App Store/Google Play and through our website Bellabeat.com, please follow these instructions to cancel your subscription accordingly.

In case you have used our website Bellabeat.com to sign up for the Bellabeat+ Subscription, please fill out this form with the email used and we will proceed with the cancellation accordingly.

In case you have signed up for the Bellabeat+ Membership through the App Store, we would kindly suggest that you request cancellation as instructed HERE.

If you have an Android and you have subscribed and entered your payment details through the Google Play Store, please find instructions on how to request the cancellation HERE.

*All subscriptions that have not been requested to cancel based on these instructions, cannot be refunded in case of a charge if the trial period has expired. The cancellation of the subscription is possible up until 24 hours before its charge or renewal.

Depending on the destination of the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. If you do not, your payment may be rejected or unable to fully process.

You can cancel your order within 6 hours from the time of purchase by filling out the contact form. An order cannot be modified or canceled after it has been processed and prepared for shipment.

 

*Please use the provided form for requesting a cancelation, as if you contact us via email we might not be able to proceed with canceling the order within the 6 hours.  

*All orders with selected expedited shipping enter processing immediately so they can reach you as soon as possible, and cannot be canceled.

Whether you’re looking for information or would like to solve a problem, you’ll find many ways to contact us right here.

Please browse through our support page to find answers or get in touch directly.

For all further inquiries you can contact us by simply filling out a form and we’ll be in touch within 48 hours.

 

Our Support team is available from Monday to Friday (holidays excluded).

To initiate a return for refund, please reach out to us directly at orders@bellabeat.com or by filling out this form.

Orders placed via Bellabeat online store include a 30-day money back guarantee. The 30-day period starts from the day the item is delivered.

PLEASE NOTE: Refunds are available for purchases made directly through Bellabeat online store. If you purchased your Bellabeat product from a retailer, please contact that retailer for information on their return policy.

For more information on the return process, please check out this article.

Returns must be authorized by our Customer Support, in case of unauthorized returns, the refund may be refused. 

Orders placed via Bellabeat online store include a 30-day money-back guarantee. The 30-day period starts from the day the item is delivered.  If you purchased your Bellabeat product from a retailer, please contact that retailer for information on their return policy.

To obtain a refund for the purchase, all items must be returned back to us no matter the condition (open/unopened).

To initiate a return for refund, please reach out to our Customer Support directly at orders@bellabeat.com or by filling out this form. Returns need to be authorized by Customer Support, in case of unauthorized returns of the products, the refund may be refused.

The return packages must be sent with registered mail which includes a tracking number.

Please note that the customer is responsible for the postage fees/shipping charges in case of a return.

Once we’ve received the returned merchandise please allow up to 3 business days for our team to inspect the condition of the returned items.

After that, your refund will be issued using the same payment method used to purchase the item(s). The refund is usually visible within 5–7 days, depending on your financial institution.

For the complete Returns & Refunds policy, please refer to this link.

We accept all major credit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept PayPal, Amazon Payments, Google Pay and Apple Pay where available.

For US residents, payment in installments is available with Affirm.

Once we’ve received the returned merchandise please allow up to 3 business days for our team to inspect the condition of the returned items.

After that, your refund will be issued using the same payment method used to purchase the item(s). The refund is usually visible within 5–7 days, depending on your financial institution.

You will be charged as soon as the purchase is made. This includes all Bellabeat products (preordered items as well). In case of prolonged shipping or any other shipping delay please reach out to us by filling out this form.

There are many possible reasons for a credit card not being accepted:

  •      The card is expired.
  •      You have reached or exceeded your credit limit.
  •      You have exceeded your daily charge limit.
  •      A computer at either end of the transaction is having technical problems.

If you have issues submitting your credit card payment, please fill out this contact form and reach out to us. You may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

Please note that you are responsible for any additional charges upon delivery as stated on our website. The destination country determines those expenses and Bellabeat cannot control nor have specific information regarding the same.

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