Open Position - Customer Success Representative

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Customer Success Representative

Customer Success Team

Would you like to contribute to the development of some of the world's most advanced high-tech equipment?
Then this might be the job for you!



Bellabeat is looking for several experienced Customer Service Representatives who are customer-oriented, talented, motivated and driven individuals to join our busy team. Candidates should be ready for multiple tasks, team collaboration, tight deadlines, a high-volume workload and working with an outstanding and passionate team.

Job description



This position is a part of the Customer Success Team. You will be an active part of a multidisciplinary team and must be able to put yourself in customers’ shoes and remain helpful, positive and cheerful at all times.

Requirements



  • High School Diploma or equivalent.
  • 1+ years customer service experience.
  • Demonstrated ability to provide outstanding customer service.
  • Focus on quality and attention to detail.
  • Demonstrated resilience to handle difficult situations while maintaining effectiveness and speed.
  • Ability to work with minimal supervision.
  • Good organizational skills and an effective multi-tasking ability.

Responsibilities



  • Be a team player.
  • Continually learn and improve your own skills and knowledge.
  • Manage large volume of customer calls and written inquiries in friendly and courteous manner.
  • Deal with Corporate enquiries and/or requests for information.
  • Successfully answer all inquiries on social media.
  • Resolve all inbound and outbound support requests per established guidelines.
  • Identify and act as a company ambassador by offering the best sales programs to drive customer value.
  • Resolve questions and service issues for customers via phone, email, live chat etc.
  • Accurately document customer interactions.
  • Deliver professional account management for designated customers.

Perks



  • Competitive salary.
  • Indeterminate employment contract.
  • Beautiful new office.
  • Young and motivated team
  • Working on building products that will be used by women around the globe
  • Designing products for mass production
  • Working with teams around the globe and occasionally traveling for educational and work purposes.





Apply for position



We're looking for people who are excited about health and technology, and how these together can make a difference in people's everyday lives.



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